Employment Supports

***The information on this page pertains to our employment services for the individuals we serve. If you are interested in a career with Northeast Arc, please see our list of available positions.***

Rob at his job at Kelly's Roast Beef

Rob loves his job at Kelly’s Roast Beef

Northeast Arc provides employment training, education and supported employment opportunities through Heritage Industries. Employment supports are designed to ensure that all people are able to achieve personal employment goals. Each person’s day is individually defined to maximize his or her opportunities to learn.

The Heritage Industries Training Center provides employees paid work opportunities in a structured environment where they gain marketable skills and realize employers’ expectations. Employees can participate in a variety of work opportunities that will enable them to identify their personal vocational goals; they then work with staff to develop Individualized Career Plans and may choose to participate in training and educational opportunities available through the Training Center.

Supported Group Employment is available for people want to work within the community but require support from Northeast Arc staff to be successful. Several opportunities are available at Heritage Industries for people to work at a community employer in a small group setting with familiar supports.

Community Employment is supported by the staff at Heritage. Job Developers work with participants to identify potential career paths and assist the individual throughout the application and interview process. Job Coaches provide hands-on training and support as soon as the job starts, and then fade their support based upon the needs of both the employee and the employer. The Coaches provide additional supports as requested whenever a job function changes or more tasks are added.

Transitional Services are available to people preparing for graduation from their schools. Vocational Assessments are utilized to assist students and schools in determining skill proficiency and needs.  Students may also work, through their school contracts, in any of the program opportunities available at Heritage Industries.

Specialized Supports are available for people requiring additional staff supports and resources to ensure success. Specialized staffing supports are also available for people who may be deaf or hard-of-hearing.

Heritage Industries also has developed several small businesses that people may apply to work at.  These businesses include:

Heritage Caning CompanyFor more than forty years, Heritage Caning Company has provided chair-weaving services to the general public, antique dealers and commercial businesses all over New England. The staff and workers are experts in all types of weaving, including hand cane, pressed cane, fiber rush, porch weave, and binder cane. Individuals interested in caning are offered paid internships at Heritage Caning as a work exploration option, giving them an opportunity to learn a variety of caning skills and potentially move on to permanent employment with Heritage.

Contact Melissa Dulude at 978-531-5094 for more information.

Heritage Shredding is a fast-growing business that provides document destruction services to local businesses; contact Knicki Foss at 978-531-0666 for more information.

Heritage Market is a snack shop that teaches customer service, money and organizational skills.

Heritage Cleaning Company provides opportunities for people to further their skills in real environments. The company is solely responsible for cleaning the Heritage Training Center.  Employees of the cleaning company have also been supported for competitive placement.

Shine Jewelry, TogetherLeather and Broomsquire are entrepreneurial businesses with product lines created by individuals and sold via community stores, craft fairs and farmers’ markets.  Individuals may also participate in the selling of items.

Contact  Kathy Marques at 978-624-3058 for more information.

Human Rights Information
Northeast Arc Human Rights Chairperson: Susan Brady, 978-624-2478

DDS Northeast Region
Rebecca Christie
Hogan Regional Center
P.O. Box A.
Hathorne, MA 01937
978-774-5000 ext. 528

DPPC Hotline: 1-800-426-9009

Department of Developmental Services Website: mass.gov (Search for Human Rights or the Office for Human Rights) For more information, email Tom Anzer.

DDS-Human Rights
Disabled Person Protection Commission Information
— Human Rights & Grievance Standard
— Human Rights Sign-Off